top of page

Physical Products - Terms & Conditions



At we want you to have a positive experience every time you shop with us. Occasionally though, we know you may want to return items and you have the right to cancel the purchase of most items within 30 days. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.

Please note that you must return each item in the same condition in which you received it. This means that new items must be returned unused and undamaged. Used items must not have any additional signs of use or damage.


The same exclusions apply to our Returns Guarantee as for the right of withdrawal. The following products thus cannot be returned under the Returns Guarantee (unless defective):


  • Aromatherapy Products which are not suitable for return due to health protection/hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;

  • Sealed audio or video recordings if unsealed by you after delivery;

  • Goods made to order or clearly personalised,  items;

  • Goods which may deteriorate or expire rapidly;

  • A service, if we have fully performed it and you accepted when you placed your order that the supplier could start to deliver it, and that you could not cancel it once delivery had started;

  • Digital content (including apps, digital software, ebooks, MP3, etc) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started

What Can I Return?

You may return most new, unopened items sold within 30 days of delivery for a full refund. During the Christmas season, items dispatched by us from 1 November to 31 December may be returned until 31 January.

When Will I Get My Refund?

Usually within 2-3 weeks of returning your order. After we receive and process your return, it may take 5-7 business days for your refund to display on your payment card statement.

Please note that if you supplied an incorrect delivery address and your parcel is returned to us undelivered, any refund requests will be processed less the delivery charge. As part of our terms and conditions, please note it is the buyer's responsibility to ensure that correct addresses are entered.

bottom of page